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Cloud Support Engineer
Ernst and Young• September 2021 - Present
Create and update applications according to requirements. Fix issues and bugs Manage Deployments and Git Workflow processes Manage and Automate CI/CD pipelines and processes Support and resolve issues and incidents in client’s software Maintain and Update documents and processes Create, upgrade and manage Cloud Infrastructures Renew SSL certificates Implement Network Security features and resolve security issues Implement and manage WAF Acting on critical client issues Work with multiple stakeholders such as business users, Quality Assurance teams, project manager and technical team. Document business processes and map them to the end state. Develop and configure software packages with different tech stacks and concepts such as AWS or Azure (Cloud). Act as a critical contributor on project teams of clients and EY consultants, and possibly third parties
Software Developer
Danfe IT Solutions• April 2017 - September 2018
● Designed and developed database tables, stored procedures, and functions for integrating in the system ● Developed codes for various web application as per the client requirements ● Managed application deployments ● Collaborated with team members for completing tasks on time and transitioning into new phase of development ● Provided technical support to Client by fixing issues, and helping navigate through application ● Debugged issues and eliminated them to solve problems in various web applications
Education
Federation University
Information Technology, MS• October 2018 - August 2021
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