Kavya R

IT Operations Analyst I

Sabre Corporation•  August 2022 - Present

Under direct supervision, responsible for responding to routine customer inquiries regarding products and providing technical/application/product support. Analyzes problems using diagnostic tools to identify problem area(s) and recommend corrective action. Recommends solutions to customer application questions. Maintains log of problems so that recurring problems can be reported to product development. Follows-up and escalates unresolved problems to ensure resolution is accomplished and tracks calls to identify trends and provide feedback to internal departments and to customers.

Associate Product Analyst

Sabre Corporation•  August 2021 - August 2022

Under direct supervision, responsible for responding to routine customer inquiries regarding products and providing technical/application/product support. Analyzes problems using diagnostic tools to identify problem area(s) and recommend corrective action. Recommends solutions to customer application questions. Maintains log of problems so that recurring problems can be reported to product development. Follows-up and escalates unresolved problems to ensure resolution is accomplished and tracks calls to identify trends and provide feedback to internal departments and to customers.

Associate Intern

Sabre Corporation•  February 2021 - July 2021

Under direct supervision, responsible for providing analytical support on moderately complex projects within area of specialization where analysis of situations or data requires an in-depth evaluation of various factors. This level intern possesses and applies a broad knowledge of principles, practices, and procedures to the completion of moderately difficult assignments.

Siddaganga Institute Of Technology

Electronics and Communication, BE•  May 2017 - July 2021

A graduate from ECE stream with CGPA 9.68.