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Software Engineer
Vexall• March 2023 - Present
At Vexall, I excel as a Jira Administrator and Software Developer, where I oversee Jira operations, optimize workflows, and enhance project management. My proficiency spans a diverse range of programming languages and technologies, including PHP, Python, React, Angular, JavaScript, CSS, and HTML. I bridge technological gaps through seamless system integration and drive innovation in development. Beyond technology, I bring expertise in end-to-end solution planning, ensuring that projects are meticulously executed from concept to delivery. My track record speaks to my ability to deliver high-stakes projects to prominent customers, consistently meeting and exceeding their expectations. In addition to my technical capabilities, I have a proven track record in field services technical operations and technical support, ensuring seamless operations for prominent multi-brand conglomerates across numerous stores. My proficiency extends to hardware, network infrastructure, and software solutions. I am dedicated to knowledge sharing and fostering team cohesion, making impactful contributions to organizational growth.
Software Engineer and Co-Owner
TechSense Solutions• December 2015 - Present
Effectively orchestrated the setup and configuration of diverse hardware components, including servers, network switches, routers, PCs, mobile devices, and network-attached devices. Spearheaded the development of versatile web applications, ranging from websites and social media pages to intricate e-commerce stores and mobile applications. Showcased adeptness in crafting custom integrations, encompassing the creation of tailored reporting dashboards and streamlined application automation solutions. Delivered unparalleled technical support, extending assistance to deployed installations and custom network setups to ensure operational excellence. Led hardware sales operations, expertly sourcing and supplying various hardware types to meet diverse client needs. Pioneered the design and implementation of custom network solutions, which encompassed the creation and reconfiguration of existing network architectures to optimize performance and functionality. Assumed a pivotal role in managing backup solutions, diligently installing and maintaining both on-site and cloud-based backup mechanisms. Demonstrated proficiency in software sales and configuration, spanning Microsoft applications, Linux Server Software, and Windows Server deployments. Conducted comprehensive audits encompassing both security and hardware assessments, contributing to enhanced operational robustness and compliance adherence. As a co-owner of TechSense Solutions, effectively supervised the execution of various projects and business operations. Skillfully coordinated the development, hosting, and maintenance of multiple websites under the TechSense Solutions umbrella. Demonstrated a strategic approach to networking, successfully connecting warehouses, factories, and contact centers through tailored solutions and consulting services. Additionally, orchestrated the procurement, installation, and ongoing maintenance of hardware across diverse locations. Championed routine PC health checks, upgrades, and repairs, ensuring optimal system performance. Provided pivotal software solutions, addressing general software needs to streamline client operations.
IT Service Desk Agent
Vexall• August 2022 - August 2023
As a Service Desk Agent, I excelled in providing crucial technical support to clients, offering end-to-end solutions for their IT needs. I was proficient in diagnosing and resolving software issues across Windows platforms while ensuring system uptime within specified SLAs. My commitment to knowledge sharing and fostering a cohesive team environment allowed me to train new staff and serve as a key liaison between subcontractors, ensuring seamless coordination of operational requirements. My dedication to delivering high-quality support was instrumental in maintaining client satisfaction and operational excellence.
IT Technician/Administrator
Consumer Links• April 2022 - August 2022
Proficiently oversaw a user network comprising approximately 120 to 140 active users, demonstrating expertise in maintaining operational excellence and technical functionality. Key contributions included: Orchestrating the management of a dynamic user network, ensuring seamless connectivity and user satisfaction. Skillfully maintaining and optimizing VoIP switching services, guaranteeing reliable communication infrastructure. Assuming responsibility for authorizing new diallers onto the network, enhancing operational efficiency. Integrating the dialler system with client monitoring and administration dashboards, enabling streamlined oversight. Managing and updating firewall policies and controls to ensure robust security measures. Overseeing Active Directory for all users, fostering organized user management. Meticulously managing and updating user systems, resulting in the continuous availability of over 200 systems. Providing comprehensive user support and offering tailored systems training to managerial personnel. Proficiently administering the issuance and maintenance of floating mobile devices, ensuring operational readiness. Strategically routing and integrating new systems into the existing network, facilitating seamless expansion. Diligently monitoring network loads and dynamically adjusting balancing for optimal performance. Safeguarding business continuity by maintaining backup power solutions for critical hardware. Serving as a liaison between senior management and ISP providers, ensuring consistent and reliable network connectivity. Skillfully managing web servers and the corporate website, maintaining a professional online presence. Assisting in various IT administration tasks, encompassing user access control, CCTV management, and automation of business communications.
Junior IT Technician
Sesalos• May 2021 - February 2022
Installed and meticulously configured a diverse range of hardware and software systems to ensure optimal usability. Proficiently diagnosed and resolved intricate hardware and software anomalies for both internal staff and esteemed clients, employing a triage approach across On-Site, Remote, and Telephonic channels. Undertook adept repair and replacement of damaged hardware components, contributing to operational continuity. Demonstrated adept inventory control and reporting acumen for both hardware and software, encompassing strategic aspects such as procurement, stock management, and warranty oversight. Rigorously executed tests and evaluations for novel hardware and software acquisitions, guaranteeing seamless integration into the existing infrastructure. Executed seamless pre-configuration of hardware to facilitate remote deployments, expediting Plug-n-Play setup upon delivery. Provided adept second-line support for deployed hardware and software solutions, effectively liaising with first and third-line support tiers for prompt issue resolution, spanning On-Site, Off-Site, and Remote contexts. Assured impeccable compatibility between new hardware revisions and software releases, meticulously addressing any potential conflicts. Engaged in diligent uptime monitoring across critical systems, including Mail servers, MQTT devices, Web servers, Remote-deployed IoT Devices, and Payment services/Terminals. Exercised secure password administration for both staff and clients, maintaining a robust security posture. Displayed adept oversight in monitoring remote sites, and effectively executed network installations, maintenance, and upgrades. Consistently performed daily IT maintenance and support activities to ensure seamless operational continuity. Demonstrated comprehensive proficiency in Office 365 and Microsoft suite applications, covering setup, configuration, licensing, troubleshooting, and robust backup strategies. Navigated effective communication between clients and external stakeholders, ensuring clarity in issue understanding and resolution within agreed SLAs. Skillfully orchestrated setup and deployment of tailored hardware solutions for clients, encompassing Linux servers, Card terminals, Tablets Kiosks, and various MikroTik hardware configurations. Led the creation, management, and continuous updating of a range of technical documentation, ensuring a knowledge-rich environment. Maintained uninterrupted availability of cloud services for diverse IoT devices, spanning MQTT and Websocket communication protocols. Expertly managed 3D Printers, involving intricate tasks such as editing 3D designs, producing custom items for kits, and maintaining and servicing the printers for optimal functionality.
Head of IT and Development
StylePhase• October 2020 - January 2021
Drove the comprehensive development of a robust online store leveraging WordPress and WooCommerce, ensuring a seamless and user-friendly e-commerce platform. Orchestrated the integration of diverse third-party software and plugins, encompassing Payment gateways, Web Security, Server Optimization and Security, Reporting mechanisms, and Social Media Automation tools. Led network installations, upgrades, and meticulous maintenance activities across administrative offices and the warehouse infrastructure. Skillfully implemented load-balancing strategies for web servers and the website, optimizing resource distribution. Assured consistent uptime through vigilant monitoring of critical components including the website, contact center, web servers, payment facility, and social media integrations. Demonstrated adeptness in website updates and ongoing maintenance, encompassing content addition, design modifications, feature enhancements, and legacy content/code removal. Proficiently managed online advertising campaigns across platforms such as Facebook, Instagram, and the Google Ad Network. Engaged in the design of bespoke website elements and social media adverts, ensuring an appealing and engaging online presence. Conscientiously executed daily IT maintenance and support operations, providing seamless functionality and troubleshooting expertise. Demonstrated astute management of the contact center, overseeing phone system uptime, call balancing, and network monitoring. Exhibited clear communication with customers to address technical queries, ranging from payment issues to site-related concerns. Expertly compiled system-generated reports, offering insights into web traffic, sales performance, shipping statistics, user engagement metrics, and product analytics. Enabled automation through auto-responses to WhatsApp, Facebook, and Instagram messages, facilitating native sales from social platforms and providing auto-updates on various order stages. Ensured secure password administration for internal staff and customers, upholding a stringent security framework. Expertly navigated troubleshooting efforts spanning web, on-site, and off-site contexts. Conducted meticulous web analysis, benchmarking the website against contemporary web standards and key ranking factors. Undertook proficient hardware repair and replacement tasks, contributing to operational continuity. Exhibited active monitoring for cyber threats, spanning payment fraud, DDoS attacks, email fraud, and hacking attempts. Conducted comprehensive security audits to fortify the digital infrastructure. Enabled real-time performance monitoring, tracking traffic metrics, active server load, concurrent user counts, and bot interactions. Rigorously executed compatibility testing across various browsers and devices to ensure uniform functionality. Demonstrated expertise in data recovery efforts encompassing both hardware and software restoration, safeguarding critical business information.
Education
MANCOSA
Information Technology, BCom• March 2021 - March 2023
MANCOSA
Information Technology and Management, Higher Certificate• March 2020 - March 2021
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