Mrinal Kalita

Management Trainee - Product Development

Authbridge Research Services Pvt Ltd•  April 2022 - March 2023

• Performed data analysis and end-to-end process evaluations, identifying areas forimprovement, such as revenue leakage, process gaps, trend shifts, and real-time monitoring. • Implemented SKU as solution, achieving a 10% reduction in manpower, a 2.01% decrease in error rate, and a one-day improvement in Turn Around Time (TAT). • Collaborated with cross-functional teams to assess new process feasibility, documenting development or automation requirements and process flows across diverse platforms. • Translated client requirements into comprehensive Business Requirement Document (BRD). • Conducted market research to assess potential product capabilities and developed 9 new products. • Created 3 dashboards and reports to support project presentations. • Managed over 100 configuration requests, 15 check creation, 500 sample reports, and 350 product-related inquiries within defined TAT. • Developed over 200 SKUs and comprehensive product documentation, including SOPs, Scope of Work, Product Release Notes, and Process Flows