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Data analyst
Facebook•  September 2020 - August 2023
• Developed algorithm on Python to analyze sales support team’s performance that allowed to uncover major inefficiencies in the process. Insights acquired from using the algorithm allowed to reduce average response time by five hours in just a few weeks. • Led a team of 2 analysts on a large product research. Defined project objectives, conducted user interviews, and instructed data validation. Insights allowed to reduce average time on task from several weeks to ~3 days and dropped failure rate by 90%. • Designed an experiment to test accuracy of escalation specialist’s time tracking: onboarded a team of 17 people to participate, prepared dataset to compare logging results against manual inputs, executed the comparative analysis. Insights passed to the product team further allowed to increase the accuracy by more than 20%. • Created a table with centralized metrics calculation for main content review product. Created and approved metric design with stakeholders across the org, developed and launched the table, provided documentation for others to update their artifacts. • Investigated customer feedback and found major loophole abused by bad actors that was missed due to an error in user report logging. Partnered with Product and Ops to craft a solution, which prevented excess spending of $10k / month. • Launched Operational Insights dashboard with key metrics of a new content review workflow. Dashboard combined data from multiple products in one place and allowed Ops leadership to get real-time accurate snapshots of workflow’s performance. • Created series of data pipelines to speed up some of our heaviest reporting dashboards. Solution allowed to notably improve user experience (from minutes to seconds in loading time) with minimal infrastructure resources usage. • Organized skill-sharing seminars for junior analysts and org-wide learning sessions to promote data knowledge and skills.
Education
University College Dublin
Computer Science, MS•  September 2023 - September 2024
CEMS Global Alliance in Management education, GSOM SPBU & HEC Paris
Business Administration, MS•  September 2018 - July 2020
• TOP 10 Masters in Management programs in Europe (with HEC Paris being one of the best business schools in the world, and GSOM Russia's best business school); • Recipient of scholarship for outstanding academic achievements (Top - 5 in faculty rankings).
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