Kajol Sarve

Software Engineer

HCL Technologies•  February 2023 - October 2023•  Nagpur

• Executed complex SQL queries to extract necessary data from databases • Utilized Power BI tool to analyze and visualize data trends, leading to the identification of key areas for process improvement. • Collaborated with team members to prepare daily reports for management, highlighting key metrics and trends. These reports led to more informed decision

Senior Technical Process Executive

Infosys•  January 2021 - February 2023•  Pune

• Analyzed customer feedback data and identified key insights to improve product satisfaction, leading to a 10% increase in customer retention rate. • Developed and implemented a data visualization dashboard using ServiceNow, resulting in a 30% reduction in time spent on manual reporting processes. • Establishing and preparing formal reports on project progress for main stakeholders using query language and data visualization tools • Managed employee training for all new recruits over a three-month period and offered continuous advice and guidance. • Collaborate team and client with good organizational & interpersonal communication skills