Simranjeet Singh

Customer Advocate

Webinterpret •  July 2021 - July 2023

• Experienced supporting SAAS applications • Utilize Zendesk ticketing tool to manage and resolve technical issues related to international eBay markets. • Assist eBay sellers to localize and translate US eBay sellers' items and list them in other international markets. • Provide technical support to US eBay sellers for web applications on the company website. • Investigating individual accounts, identifying failed, blocked, or stuck listings, and resolving listing errors. • Create and customize SQL queries to extract data from eBay and company databases like MySQL Workbench and Amazon Redshift. • Resolve issues related to item listings of US eBay items on international eBay markets by checking data against database records and source XML. • Collaborate with product, marketing, and shipping teams using tools like Slack, Zendesk and Jira to improve resolution timing. • Documenting all the completed tasks in Salesforce and Excel for tracking and reporting purposes. • Improved customer satisfaction by 15% by providing timely responses and resolutions. • Resolved customer’s inquiries and complaints by phone, email and chat. • Cultivated and maintained relationships with customers, increased customer loyalty by 10% over the course of a year. • Developed customer service procedures and manual to ensure customer satisfaction.