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Customer Success Manager
ACS Technologies•  October 2018 - Present
I founded our Digital Outreach department. We have grown to a team of 3 who care for and supportover 10,000 clients. Due to our digital campaigns, we cut Support calls by 35% and improved the adoption of other productssubstantially. I represented my entire department for new releases and go-to-market planning. Designed and implemented new training content for our eCommerce [did not go through Sales/Implementation] clients, allowing them to get into the software more quickly with decreased downtime. Social Media content creator for the company's software. Daily use of: Totango for generating email campaigns Sales Force for entering Opportunities and Leads to our Sales Department Pendo for in-app messaging [Previously used Intercom] G-Suite
Fiscal Tech II
SCDHEC•  September 2016 - October 2018
Skills: Customer Service · Leadership · Project Coordination · Team Leadership · Account Management · Product Management · Analytical Skills
Education
Baptist Bible College
Music Performance, B.A.•  August 2000 - May 2005
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