Joseph Patrick

Service Desk Support Technician II

University of Rochester Medical Center•  January 2024 - January 2024•  Rochester, NY

- Progression: Contractor -> Level I -> Level II - Provide internal support to an organization of approx. 30,000 employees and 25,000 endpoints - Manage knowledge base in Service-Now - Incident Response for major business continuity incidents - Train new technicians - Provide reports for business management

Computer Engineer

Computer Systems Asset Disposal•  January 2024 - January 2024•  Rochester, NY

- Worked to provide analysis of hardware integrity for bulk computer orders - Provided feedback to management for potentially high value hardware to be sold

Faculty Support Administrator

University of Rochester•  January 2024 - January 2024•  Rochester, NY

- Provided computer support to researches and professors within Simon Business School - Build professors online courses through Blackboard - Worked with Simon IT to troubleshoot and investigate desktop issues