Joseph Fleet

Junior Helpdesk Analyst

United Oilseeds Marketing Ltd•  February 2023 - Present

Provided support for Dynamics AX 2012 R3, assisting in troubleshooting system issues and collaborating with senior team members to ensure seamless functionality and user support. Supported a hybrid environment, consisting of on-premises (Windows Server, Meraki Firewall) and cloud infrastructure (AVD, 8x8 Work, Virtual Machines). Leveraged advanced troubleshooting techniques to resolve cloud and on-premise technical issues, reducing average ticket handle time and enhancing customer satisfaction. Collaborated with cross-functional teams to deploy new equipment and business processes, leading to an increase in efficiency and deepened business knowledge. Developed a Python script which automated a time-consuming process, resulting in significant time savings for multiple end users. Utilised SQL queries, and advanced Excel tools such as Power Query, XLOOKUP, and Pivot Tables to generate and manage business reports.

Staff Member

SPAR•  July 2018 - February 2023

Provided professional service in a high-traffic retail environment, resolving customer complaints and queries with a 90% satisfaction rate, escalating complex issues to the Store Manager when necessary. Managed nightly store lock-up, ensuring adherence to security protocols, and maintaining the safety of the premises, with zero security incidents during my tenure.