Joseph Jiménez

Developer & Tutor

Freelancer•  January 2021 - Present•  Cartago, Costa Rica

Designed and developed over 25 software projects across diverse domains, including environmental systems, medical applications, and administrative tools, adhering to industry standards and governance requirements. Provided one-on-one and group tutoring to 15+ students in programming, mathematics, and science, improving their academic performance by an average of 20%. Guided university students through complex final projects, ensuring successful delivery and fostering problem-solving skills.

Operator of Computer Engineering laboratories

Institute of Technology of Costa Rica•  July 2024 - December 2024•  Cartago, Costa Rica

Managed lab equipment and inventory, reducing downtime by 15%. Provided technical support to students and faculty, improving lab efficiency by 20%.

Virtual Sales-NH Intern

Cisco Systems Costa Rica, Inc.•  November 2018 - November 2019•  San José, Costa Rica

Increased CANSAC client renewals by 10% through data-driven presentations and strategic initiatives. Supported technology implementation projects, ensuring seamless client transitions.

Microfocus-Data Protector Software Support Specialist level one

Tek Experts, LLC•  December 2017 - June 2018•  San José, Costa Rica

Communicated with users to identify, diagnose, and troubleshoot their needs, providing expert guidance and ensuring high customer satisfaction. Applied technical knowledge and documentation to identify remediation steps and troubleshoot issues, achieving a 95% resolution rate. Provided technical guidance across teams to resolve cases, enhancing overall team efficiency and contributing to a 20% increase in case resolution speed.

Software Engineer

EDP Solutions, Co.•  January 2017 - November 2017•  Alajuela, Costa Rica

Optimized SQL solutions for electronic payment systems, improving transaction efficiency by 15%. Enhanced system security protocols, ensuring data integrity and compliance.

Institute of Technology of Costa Rica

Electrical Engineering & Computer Science, Bachelor of Engineering in Computer Engineering•  January 2021 - Present•  Percentage: 62

A difficult start but a long road full of learning, the path to becoming a computer engineer at the Tec de Costa Rica is not a short or easy path, but full of challenges that push you to be better, today I have become a high quality professional due to all these years of hard work.