John Mulhall

Infrastructure Systems Engineer

Workday•  January 2021 - Present

This engineering role is in the overlay, involving multiple systems and services in production infrastructure including Linux and Windows operating systems plus numerous services that are common to a modern and scaled operations environment. The exciting aspects of systems engineering, troubleshooting and automation all apply, which are encapsulated into the following: - Create and respond to production monitors: triage, troubleshoot and resolution - Create, maintain, and automate operational run-books - Build automation for monitoring response and other production tools.. ;-) - Respond to Engineering Support requests for customer support tickets - Internally facing - Support for both Linux and Windows systems (basic system support) - Maintain production SLAs related to incident response - Document and participate in RCA meetings

NOC Engineer

Oracle•  February 2018 - December 2020

My role at Oracle is involved in very cool areas and projects covering Level 2 + areas for Oracle Cloud! This includes resolving issues within Oracle, creating where needed manual fixes and developing projects mainly using Python to automate fixes and also lower level processes where it makes sense! An overview of my responsibilities are: • Incident manager during critical issues coordinating efforts among internal teams and the NOC, ensuring issue resolution, and providing communication back to customers. • Work to drive improvements in NOC applications, processes and tools. • Software Development - Python 3.6.4 • NOC ticket ownership and processing • Compute related ticket triage See less