Jeroen Goddijn

Software Engineer

-•  April 2019 - Present

Learning full-stack software development (part boot-camp and part self-taught), through course materials and by completing individual and group projects. Curriculum covers learning about and working with: * HTML5 * CSS3 * JQuery * Bootstrap * Javascript (ES6 + ES7 + ES8) * Gatsby * React.js * Node.js * Express * EJS * XML, JSON, Ajax * PostgreSQL, MySQL * Sequelize * Python * A.W.S. * Heroku * Visual Studio Code * Git * GitHub * SPA (Single Page Application) * MVC (Model, View, Controller) Please see "Projects" section on my Linkedin profile, or my portfolio website (https://mrgoddijn.com), for samples of my work.

Product Owner & Co-founder

Brandfie Worldwide S.L.•  February 2014 - January 2017

Co-founded innovative SaaS platform to help brands make social media actionable, uniting brands and fans to maximize exposure, customer engagement, and new revenue streams for brands while showing appreciation for loyal customers with rewards, special offers, and promotions in exchange for branded images.  Spearheaded product definition, development and launch of user mobile app (iOS + Android) as well as customer portal. Performed business and market analysis, gathered requirements and created user stories and mock-ups / sketches.  Coordinated operations from concept to minimum viable product (MVP) using bi-weekly sprints. Improved prototypes and MVPs through updates based on client feedback.  Collaborated with lead developer to discuss and select solution options and directions for architecture or features as well as plan and scope sprints.  Completed backlog grooming, executed QA testing, set up alpha- and beta-testing with users, and created product documentation.  Released Android and iOS mobile app and web portal, that enabled brand owners and administrators to create new campaigns / missions for user (brand fan) participation; developed parallel web app to access target audience that uses non-iOS and non-Android devices.  Identified the benefit of direct interaction with and feedback from clients / end users.

Product Analyst and Consultant (via Digital Power)

Philips•  June 2013 - February 2015

Dutch multinational technology company, (Royal) Philips is known globally for consumer electronic products, with recent focus on health care. Fulfilled role divided across content syndication (ROI) reports for global eCommerce for three key business units and Amazon sales reports for seven key markets for the Personal Care business unit.  Conducted product / data analyses for seven key consumer electronics markets, presenting insights and performance metrics to senior management.  Analyzed third-party data and created monthly reports on ROI of content syndication to resellers (i.e. Walmart, Best Buy). Communicated insights to key stakeholders through detailed Excel reports and via a newly created infographic, updated monthly, to share insights within business units.  Collected data from third-party provider and manipulated to conform with internal standards and calculate content syndication ROI for global eCommerce spend of over €1 million.  Coordinated automation of reporting processes, gathering requirements and executed QA testing. Streamlined process to reduce labor hours by >60%, minimizing potential for errors.

Product Manager / Project Manager

Adversitement•  February 2011 - June 2013

Consulting and implementation agency focused on web analytics, A/B testing, tag management, and GDPR compliance. Managed 5-15 projects simultaneously for key clients across the insurance, banking, telco, and ecommerce industries; engaged in hands-on partnerships with cross-functional teams of internal business and technical consultants and client or third-party business analysts, designers, content managers, engineers, testers, data analysts, marketers, and pricing experts.  Enabled project managers and consultants to (over)deliver, cultivating long-term client relationships and driving return business through instrumental role in thought leadership and realignment of sales team.  Shifted sales culture beyond strict focus on closing deals to prioritizing customer satisfaction.  Minimized miscommunication or misunderstanding about technical limitations or overall impact of proposed solutions from overselling, decreasing potential for unmet customer needs / expectations.  Achieved 212% increase in productivity by completely retooling processes for A/B and multivariate testing from initial intake to final report. Implemented standardized templates for documents to eliminate rework and optimizing processes based on previous experiences.

Product Manager / Project Manager

Nuon (acquired by Vattenfall)•  May 2008 - February 2011

A top 3 energy provider in The Netherlands, offering electricity and gas to households (B2C) and businesses (B2B) throughout the majority of the country. Performed business analysis, gathered / specified requirements, translated requirements into customer needs, then fulfilled those needs by (re)designing solutions using sound understanding of technical trade-offs. Worked in the trenches with cross-functional teams of business analysts, designers, content managers, engineers, testers, data analysts, application managers, release managers, marketers and pricing experts.  Managed 5-20 team members in B2C and B2B projects with a revenue/cost impact of €1 – €10 million and a project budget up to €1 million.  Ensured successful launch of key B2C projects, including full redesign of retail website and new features for retail self-service environment serving more than two million customers / households.  Launched two new B2B self-service environments, a redesign to improve user-friendliness and customer experience for SMB and another that provided Enterprise customers with data not previously available (amount of gas burned, and heat / energy provided) and insight in ROI of gas conversion to heat and energy.  Provided thought leadership to influence internal clients to move toward philosophy and culture of identifying user needs and building products / projects that improved user experiences, thereby utilizing company resources to fulfill clients' and users' actual needs.  Invited business owners to attend two-way mirror tests with prototypes to identify blind spots and solidify critical importance of user-centric design and user testing.  Developed internal project and portfolio management tool using HTML, CSS, MySQL and PHP

University of Leiden

ICT in Business, MS•  September 2003 - January 2006

International Program, collaboration between Computer Science and MBA schools. ● Presentation Techniques ● System's Development & Project Management ● Software Engineering ● Corporate Finance ● Financial Accounting ● Global Marketing ● Operations Management ● International Management ● Business Process Re-engineering ● ICT-enabled Process Innovation ● ICT Strategy and Planning ● Agile Virtual Enterprises ● Non-Profit Management ● Front Line Enterpreneurial Strategies ● ICT Infrastructure

Hogeschool van Amsterdam

Information Engineering, BS•  September 1999 - May 2003

Coworkership based program, where students were working 50-80% of their time on real-world projects for companies, while attending supporting classes and exams during the order 1-2 days per week. ● Interpersonal Skills. ● Presentation Techniques. ● Quality Assurance ● Modular Business Sciences ● JAVA ● UML ● Database techniques ● Oracle basics ● SAP basics ● Projectmanagement