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Work Experience
Web Developer
Generation USA• February 2022 - May 2022
Generation USA Training internship ● Participating in a 4 month, 600+ hour Junior Web Developer program programming, front-end web development, problem-solving, web standards and working within an Agile team methodology. ● Created a project management tool that allowed users to input to-do tasks, leading the UX / UI design and web development implementation within a team of 5 developers. This project would allow a team to create tasks, assign team members, and set due dates. ● Led the successful implementation of Scrum to a team of 5 developers and reduced deployment time for our project by a week by implementing devops tools such as GIT and continuous integration. ● Learned the fundamentals of JavaScript, programming, developer tools, git, github and problem solving issues that came during our debugging process.
Finance Manager
Ourisman Automotive• November 2017 - January 2022
● Tasked with Finalizing deals, organizing customers within a database / CRM software, and using problem solving skills to ensure clean cash flow for internal business stakeholders. ● Achieved an above average profit per deal along with a company high in customer satisfaction in November 2017, November 2018, November, 2019, November 2020, and November 2021. ● Worked on complex problems that involved analyzing customer credit histories and identifying possible programs that I would be able to find an approval. ● Handled a tremendous range of customer issues that required a high degree of problem-solving skills and customer facing skills. ● Would collaborate with 7 other Finance Managers to develop best practices in both our sales approach and our management of customers within our CRM software tools.
UX UI Designer
CareerFoundry• February 2021 - December 2021
Training participant ● Participated in a year long, hands on training program for UX / User Experience Design. ● Envisioned and developed the UX design project “HealthNut”, a health app built to focus on a person’s personal health conditions when giving health and fitness advice. ● Focused on qualitative data by conducting in-person user interviews. Compiled interview data into rainbow spreadsheets to then create my user personas to which I used as reference throughout the user-centered design process. ● Produced low, mid, and high fidelity wireframes and prototypes with Adobe XD. ● Successfully finalized the project after fine tuning the app with usability testing.
Sales Manager
Ourisman Automotive• April 2012 - November 2017
● Tasked with meeting organization goals within monthly and yearly deadlines along with hiring, training and mentoring new sales people. ● Placed in charge of handling all CMS management by analyzing sales peoples activity and monitoring through CMS provided analytics. ● Used SEO / search engine optimization tools while collaborating with other managers to design website content. ● Used problem solving skills to identify customer objections in order to effectively help overcome each one in order to finalize the sale. ● Used a customer-centric focus to prioritize the customer throughout the entire sales process without losing sight of the organization’s goals. ● Constantly researching and learning new information and technology in a fast-paced industry that requires you to always be up to date product information, sales techniques, CRM software tools, marketing campaigns, and more. ● Used my management and motivational skills to help lead my dealership to be the #1 Kia dealership in the region from April 2012 to November 2017.
Internet Sales Consultant
Ourisman Automotive• March 2011 - April 2012
● Tasked with achieving a high amount of sales along with keeping a high ranking for customer satisfaction. ● Displayed excellent written and verbal communication skills which was proven by my high volume of sales and customer satisfaction index scores. ● In charge of handling companies E-commerce / Ecommerce. ● Had to master companies CRM software in order to market myself to a large customer database. ● Improved online sales by reinforcing the use of technology with mobile platforms in order to quickly facilitate the sale. ● Always maintained personal enthusiasm and outlook on every opportunity and took every situation as a learning experience. ● Went on to be the #1 salesperson In December 2011.
Education
Northern Virginia Community College
Business Administration, A.S• September 2018 - May 2020
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