Jainendra Mahajan

Systems Engineer

Tata Consultancy Services•  July 2022 - Present•  Pune, Maharashtra

Resolved P1 incidents, mitigating up to 60% user impact during critical outages. Tested RESTful API integrations using Postman, ensuring seamless communication between systems. Analyzed UDP/TCP/SIP packets using Wireshark to troubleshoot and optimize network performance. Created and updated documentation, improving workflow efficiency for 100% of team members. Collaborated with the R&D team to diagnose and resolve complex system issues.