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Jacob Immanuel

Singapore

@jacobimmanuel

Business Analysis | Data Visualisation | Predictive Modelling

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Days of Code
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Sql

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Work Experience

  • Data Analyst Intern

    Systems on SIlicon Manufacturing Company•  February 2020 - March 2020

    Statistical Process Control – Data visualization and analytics: • Set-up SQL connection to the Microsoft SQL Server Database from Tableau to obtain real-time data. • Built Tableau dashboards for process measures reporting and visualised tracking of process stability. • Developed time series forecasting (ARIMA) models to predict Out-of-Control (OOC) situations. • Determined cost effectiveness of methods undertaken to reduce OOC by each process departments. • Programmed VBA scripts to track the Covid-19 situation of employees internal to the organisation.

  • Business Analyst

    Tata Consultancy Services Ltd•  December 2013 - April 2017

    Citibank credit card customer loyalty solutions program’s e-commerce platform – ITSM and analytics: • Handled client management and development in business regions of US, Asia-Pacific, Middle East and Latin America. • Proficiently effected establishing, developing and documenting the ITSM process. • Chaired liaisons regularly with Executives, Operational heads and third-party partners. • Managed critical application outages taking imperative decisions to lessen business’ negative impact. • Factored review and closure of incidents, events and change managements through ServiceNow. • Provided analytical summary reports on issues to business heads for formulating business strategies. • Identified trends and anomalies in incident reporting to develop root cause analysis and management. • Exhibited high team professionalism in collaborating with both the technical and non-technical spectrums of the application.

Education

  • National University of Singapore (NUS), Singapore

    Enterprise Business Analytics, M.Tech•  June 2019 - June 2020

    • 4.13/5.0 GPA | Honours (Distinction) • Business Analytics Project Management | Predictive Analytics | Customer Analytics

  • Anna University

    Mechanical Engineering, BE•  August 2009 - April 2013

    • 7.87/10.0 GPA | First class • Statistics | Process Planning and Cost Estimation | Principles of Management

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