Srikrishna Iyengar

Business Intelligence Analyst

Synaptic Advisory Partners•  June 2017 - Present

Currently creating Key Performance Indicators to help the product architect to measure and improve performance speed by decreasing page load times within the application. Presented insights to the Chief Technology Officer in the form of effective reports and dashboards based on Product usage, Sales conversion and Marketing analysis. Combined multiple data sources including static files, Salesforce data and Google Analytics to create a holistic view of the company's sales and marketing function tied in with product development and generated insights for the senior leadership. Analyzed product end user behavior to inform the significance of upcoming features on the product roadmap and developed data visualizations on Tableau for senior leadership generating actionable insights. Developed dashboards Tableau to increase customer visibility into product usage by 90% Implemented Net Promoter Score business process for the product to establish a baseline of customer satisfaction score which gained company wide adoption. Produced reports to monitor product usage by customers for the Sales team which resulted in higher renewal rate and improved customer service. Automated HR metrics for the HR Director leading to savings of 5 hours per week on analysis. Developed a competitor analysis report drawing comparisons with the competing products on the basis of features and pricing leading to higher chances of deal conversion by Sales team. Streamlined the reporting for Professional Services team to enable automated tracking of project status across service lines for the Director of Project Management. Accomplishments: Designed a Salesforce Trailhead learning platform curriculum for the company contributing to Silver Partnership for the company. Completed more than 100 modules on Trailhead attaining the highest rank of Ranger; placed among the top 3 people in the company.

Business Intelligence Intern

Synaptic Advisory Partners•  May 2016 - April 2017

Interacted with Senior Leadership in Product Development, Sales & Marketing to gather requirements for data analysis, produce insights and create presentations with the help of data visualization tools to make an impact on the business. Interpreted healthcare data of 30,000 patients to identify 3400 high risk patients resulting in better treatment for the patients and revenue opportunities for clients. Designed a workflow automation for the marketing team leading to higher email response rate Trained 60 students at University of Florida in Data Visualization fundamentals using Tableau.

Associate Consultant

Oracle Financial Services Software Limited•  January 2014 - June 2015

Worked as a technical Consultant for Oracle FLEXCUBE, a core banking solution, responsible for implementation and configuration of the product on client site. Translated functional specifications for 11 modules into technical specifications which helped develop an interface between product and third-party system. Conducted a product training session for a group of 50 clients on installation and configuration.