Ionut Riciu

Support Engineer

Amazon•  December 2022 - Present•  Bucharest Romania Remote

Seasoned Tier 2 Technical Support Specialist at Amazon Development Center Romania, specializing in providing technical support for various operating systems, including Windows 10, Windows 11, Mac OS X, Linux, and Chromium platforms. Fluent in English, proficient in Italian, and moderately skilled in French, offering global support with precision. Technical Expertise: Execute meticulous problem analysis, adept resource identification, and implement innovative solutions. Proficient in Linux command line for advanced system configurations and security policy setup. Skilled in Mercury for efficient test automation and quality assurance. Workload Management: Exhibit prowess in seamless multitasking. Uphold an unwavering commitment to service excellence with detailed call logs and meticulous documentation. Personnel Management: Conduct interviews with peers to curate a skilled and dynamic support team. Develop and deliver targeted training sessions, fostering rapid technological adoption. Network Configuration and Security: Proficiency in network configuration and integration, optimizing digital landscapes. Implement robust security permissions to fortify digital infrastructure against potential vulnerabilities. Communication Channels: Proficient in utilizing various mediums such as web chat, phone calls, emails, and advanced ticketing systems. Professional Essence: Exhibit mastery in technical troubleshooting skills and embody a dedication to effective communication, meticulous documentation, collaborative excellence, and contributions to support operations.