Muhammad Fakhr Alam

Data Analyst

Hudson AU/NZ•  March 2022 - Present

Developed a python based solution for automation, reduced costs by $50,000 AUD through back office architecture optimization, implemented AI chatbot, and improved operational efficiency.

Growth Marketing Manager/Project Manager

FOR.CO•  October 2023 - December 2024

Developed Clickup CRM automations, utilized Klayvio, dux-soup, Hubspot, and Zapier for email marketing, and led a diverse team for project operations.

Sales and Marketing Associate

Allstate - IBEX•  August 2020 - March 2022

Qualified clients through calls, maintained sales closing and retention rates, and upsold on existing clients.

Customer Experience Specialist

IBEX•  August 2021 - March 2022

Supported Walmart.com grocery and general merchandise orders, managed internal team coordination, and documented tickets and incidents.