El Mehdi Iddouch

Software Development Engineer, DevOps Specialty

Biborne MAROC•  August 2023 - Present•  Agadir

Analysing, troubleshooting, and resolving application issues, collaborating with development teams, integrating and automating tests, documenting technical issues and solutions, participating in special projects and continuous improvement initiatives.

Technical Analyst, DevOps Eng.

Coding Art•  June 2023 - August 2023•  Agadir

Assessing requirements, evaluating technical solutions, designing technical specifications, participating in testing and quality control, monitoring solution effectiveness, creating and maintaining technical documentation.

Senior Technician, Technical support

DELL•  January 2021 - December 2022•  Casablanca

Developing solutions for IT investments, working closely with clients, promoting operational excellence, mentoring team members.

Support Technical Advisor, IT help Desk

Webhelp•  January 2017 - December 2021•  Agadir

Monitoring end-user cases, diagnosing and rectifying malfunctions, performing enhancements and updates, maintaining incident tracking and communication.

Software Developer, Contract

CDLFC(Munich Institute)•  January 2018 - December 2021•  Agadir

Development of modular software solutions, maintaining and supporting existing solutions, ensuring functional design of mobile solutions, integrating chatbots for customer satisfaction, developing JWT authentication solution.

Université Ibn Zohr Agadir

Software Engineering, M.Tech•  September 2008 - July 2015

Specialization module: +Operational Research / Logic & Artificial Intelligence. +Distributed algorithms and object-oriented programming (Architecture of J2EE applications). +Network programming and distributed applications (Distributed programming). +Security of computer systems. +Distributed database (Security techniques).