Utsav Raj

Associate

Marriott International CEC•  April 2024 - July 2024•  Gurgaon

Responsible for handling emails, providing information and assistance to guests, enhancing guest experience, addressing loyalty membership account inquiries, allocating award points, verifying eligibility, responding to customer inquiries via email, sharing best practices, maintaining service excellence during collections, addressing property-related concerns, managing key accounts, supporting PSS, and resolving issues with Marriott and third parties.

Data Analyst

Cognifyz Technologies•  January 2024 - February 2024

Developed a comprehensive Power BI dashboard and conducted an in-depth analysis of restaurant trends, top cuisines, city data, online delivery, ratings, reviews, and restaurant chains.