Jayasurya s

Technical Support

Concentrix•  May 2023 - January 2024•  Chennai

Responded to customer emails, calls and live chat regarding technical malfunctions and issues to fix remotely. Helped customers set up new systems, applications and software. Installed and set up applications for clients, including anti-virus software. Communicated technical computer information to non-technical audiences by providing simplified presentations and demonstrations. Asked customers targeted questions throughout troubleshooting to determine smart solutions. Used remote access to navigate and link to customer computers & devices. Followed user guides and technical manuals to complete skilled repairs. Documented actions taken using work order system within Salesforce. Configured networks to meet performance requirements.