Isaac Do

Stockroom Lead

Tyler’s•  August 2023 - Present•  Southlake, TX

Collaborate with the stockroom manager to direct all operations and supervise a team of 8-10 stock associates, introducing strategies that improve workflow by 12% and decrease inventory errors by 7%. Manage shipping and receiving operations with Ship Station, resulting in a 30% increase in operational efficiency by ensuring timely fulfillment of all daily outgoing internet orders.

IT Support Analyst

FedEx Supply Chain•  January 2023 - July 2023•  Coppell, TX

Provided technical support to 80+ end users via a ticketing system, showcasing strong technical issue management, task prioritization, and timely resolution, resulting in a 20% increase in user satisfaction. Troubleshooted network latency and connectivity issues, reducing downtime by 18% through effective use of command line and tools like ping, traceroute, and nslookup. Assisted the network team in configuring FMR, contributing to a 10% increase in overall network performance. Installed, upgraded, and troubleshooted software applications and operating systems, including Windows.

University of Texas at Dallas

Software Engineering, Bachelor of Science, Software Engineering•  August 2022 - Present

Awards: Siemens Foundation Career Path Scholarship, Academic Excellence Scholarship.