Harsh Patel

IT Services Associate

IWU Information Technology•  November 2024 - Present•  Bloomington, IL

Resolved over 50 technical issues monthly with a 95% satisfaction rate from end-users. Managed a ticketing system handling over 20 requests weekly, reducing resolution time by 20%. Set up and configured hardware devices monthly, ensuring 100% functionality across peripherals. Build and deploy Windows images both manually and through deployment agents.

Software Engineering Intern

Knobull•  September 2024 - Present•  Exeter, RI (Remote)

Collaboration with a 4-member team to develop and test an academic search engine, improving query efficiency by 30% using the MEAN stack. Wrote clean, modular code in React.js and Python to implement over 5 features. Deploy the web application to Heroku for cloud-based testing and continuous integration. Conducted one code review weekly to ensure performance benchmarks and adherence to best practices.

Web Editor

IWU Mathematics Department•  August 2023 - May 2024•  Bloomington, IL

Developed engaging interactive elements and revised content organization for the departmental site, streamlining information delivery for 2000+ users.