HIMASRI APPAM

other

Amazon•  September 2024 - March 2025•  Remote

Provide timely replies to customers chats and regarding issues with purchases or user experience Assist customers with the prompt placement of orders , refund and replacement. Work hard to implement exceptional customer experience each person interaction Resolve order related concerns, such as tracking delays , returns , and refunds ensuring timely and accurate solutions Consistently implement exceptional customer experiences and personal interaction. Effectively assist upward of 80-90 customers per day to expedite orders and correct sales problems Accurately answer product and service questions and suggest information about the product Used advanced critical thinking skills to appropriately resolve customer pricing discrepancies Handle escalated companies with professionalism and empathy , resulting in positive resolutions and customer relations. Continually worked to drive sales by focusing to Work to resolve complex customer issues, while educating customers on problem solving technical and platform resources. Strive to adhere to Amazon‘s mission of providing the most exceptional customer experience possible by listening to customers and offering pertinent solutions and guidance Experience in using Confluence, Quip,Excel

Software Engineer

Rakuten•  April 2022 - April 2023•  Bangalore

Associate Software Engineer : * Manually testing all the possible test scenarios * Defect reporting and tracking using JIRA. * Able to generate the sonarqube report. * Generation of Jfrog and Guardrails report * Building project using Maven * Analyzing document and preparing test case * Executing test case and reporting defects for the latest code deployed. * Performed metrics validation. * ISP-kobe config map and other config files creation for the services. * Check the pods of the services. * Worked with updated project using GIT repository. * Maintain systems by monitoring and addressing software defects * Improve existing programs by analyzing and identifying areas for improvement .