Henry Pan

Software Developer Intern

JRI-America (A Division of Sumitomo Mitsui Banking Corporation)•  January 2024 - September 2024•  Kerry, Ireland

Led the end-to-end development of 8 cross-department MQFTE projects using IBM WebSphere MQ, deploying 100% to production, which enhanced file transfer reliability and efficiency across multiple platforms. Collaborated with project managers and cross-functional teams via ServiceNow and Jira, ensuring smooth project execution and adherence to the SDLC. Enhanced onboarding by updating documentation with tutorials on key technologies, improving clarity and usability for new team members. Resolved 2 critical production issues within 1-2 days, minimizing downtime and ensuring operational continuity.

Event Promoter

Maxis Centre Suria KLCC•  February 2020 - April 2020•  Kuala Lumpur, Malaysia

Leveraged effective communication to engage customers at events, resulting in a 60% increase in engagement. Applied strategic selling to exceed sales targets by 20%, leading to higher company revenue. Achieved KPIs by actively engaging customers, and building lasting customer relationships, which led to a 25% increase in customer retention.