Heather Mazzio

IT Analyst

Arcadia University•  August 2022 - Present•  Glenside, PA

Managed incoming calls and tickets to provide technical support using Zendesk. Installed, Diagnosed, Troubleshooted devices both in-person and remotely. Wiped/Re-imaged school devices that were either Apple or Windows OS, and recycled old models. Ensured there was accurate inventory of technology using Excel. Inspected classrooms to ensure smooth operation of AV equipment and computers.

Server

Conroy Catering•  August 2020 - July 2021•  Philadelphia, PA

Served food efficiently in a timely manner. Communicated with team members to maintain an organized environment, even under pressure. Set tables before and after events ensuring a clean and professional appearance for guests.