Hasan Ali

Customer Service Representative

TELUS•  August 2022 - August 2023•  Montreal, Canada

Offered Customer Service & Technical Support by phone. Problem-solving challenging situations in a rapidly evolving environment.

Senior Credit Analyst

Fairstone Financial•  September 2020 - March 2021•  Montreal, Canada

Offered Customer Service by phone & chat. Analyzed & processed credit applications. Outstanding performance resulted in early promotion to senior role.

Collections Representative

CBV Collections Services Ltd.•  July 2019 - April 2020•  Montreal, Canada

Offered services as first contact Account Receivables. Assisted customers with Credit Management & Payment Plans.

Customer Service Supervisor

Alorica•  August 2017 - June 2018•  Laval, Canada

Offered Customer Service by phone, email & social media for a major ecommerce & retail store. Produced new documentation & messaging guidelines and templates.