Harpreet Singh

Sr. Application Support Analyst

BNP Paribas CIB•  February 2020 - Present

• Monitoring and alerting support for the application support and infrastructure teams using tools such as Service Operations Insight and ServiceNow. • Data analysis for the alerting system using Excel VBA. • Creating monitoring and alerting system for new applications and enhancing the existing alerts using ITRS Geneos. • Gathering and documenting the SOPs used in the support process. • Coordinating with Infrastructure and Application Support teams for Disaster Recover Exercise. • Architecting and provisioning of private cloud resources. • Autosys scheduling support.

Application Support Analyst

Societe Generale Corporate and Investment Banking•  May 2018 - February 2020

• Document and maintain the Runbook, Application Recovery/Support Manuals and other troubleshooting documentation across different applications for the reporting team. • Responsible for INFRA weekends/Disaster Recovery application support for the perimeter. • Ownership of Major Incidents in AMER region and collaborating with different teams to get quick resolution, following up with post actions and publishing the post-mortem to the business. • Collaborate with development, QA and IT infrastructure teams. • Troubleshoot and monitor production environments running on Linux servers. • Implement and optimize real time monitoring solutions with tools and scripts. • Write Python and Shell scripts to automate manual tasks and fix application bugs. • Code and maintain deployment scripts within Jenkins. • Write SQL queries to extract and analyze data from MSSQL/Oracle databases. • Implement PL/SQL procedures for small changes in production databases. • Report creation and administration with SAP Business Objects. • Managing the servers on the SG Cloud (private cloud infrastructure). • Work with Incident Management Software (ServiceNow) to manage tickets. • Use Information Technology Infrastructure Library (ITIL) methods and practices.