harika chennadi

Customer service Associate

Amazon.com•  October 2019 - October 2023•  Hyderabad, Remote

A Customer Service Associate with 3 years of experience at Amazon managed high volumes of customer interactions across chat, email, and phone for retail customers in various regions, including the US, UK, and AU. The role involved providing exceptional service by resolving inquiries related to orders, returns, payments, and product information while maintaining consistent communication across multiple channels. The associate excelled in problem-solving, collaborating with internal teams, and meeting key performance indicators (KPIs) like response time and customer satisfaction. Their work required strong multitasking abilities, familiarity with Amazon’s systems, and a customer-centric approach to ensure a seamless and high-quality experience for customers globally