Henrique Duarte

Bank Manager

Banco do Brasil•  June 2018 - March 2023•  São Paulo, SP

Customer Services, Supervise banking transactions, Cash management, ATM supply and problems solving, Authorize loan and credit applications, Address customer's complaints or concerns. Used my experience to train and motivate the staff to stick to the company's guidelines and improve team's performance by tracking results and implementing Kaizen technics.

Bank Teller

Banco do Brasil•  November 2014 - May 2018•  São Paulo, SP

Customer Services, Cash handling, Cash conference, Cash Shipping and receiving, Account opening, Process banking transactions, Process loan applications, Promote financial products and services, Retrieve financial data, Answer enquiries and resolve problems concerning customer's accounts. Implemented time management and sales strategies, achieving over 95% of monthly milestones and delivering measurable improvements in both sales performance and problem-solving efficiency.

Administrative Assistant

TAM Linhas Aéreas•  March 2013 - October 2014•  São Paulo, SP

Type correspondence and other documents, Insurance activation report edition, Answer telephone calls and messages, Compile data, statistics and other information, Schedule appointments, KPI studies, Provided administrative support for Maintenance Process Board, Utilized Microsoft Office.

Trainee

Caixa Econômica Federal•  March 2012 - February 2013•  São Paulo, SP

Queue organization, Common files archiving.