Gulam Moin

Business Analyst

Spinny•  June 2022 - Present

● Developed interactive metric dashboards using Google Sheets, Python, and SQL, effectively monitoring and analyzing critical key performance indicators (KPIs) to inform data-driven decision-making. ● Engineered a robust regression model to forecast daily car deliveries for Cash transactions, facilitating precise target-setting for Loan Deliveries and optimizing operational efficiency. ● Development of Scorecard based on WOE and Information Value using Credit Bureau and Demographics variables. The implementation resulted in a 5% surge in eligible customers and a decision accuracy boost from 85% to an impressive 92%. ● Enhanced Token Attach Rate by 13%, achieving a rise from 33% to 46%, through the strategic reduction in cancellations, optimization of loan-to-cash conversion, and refinement of customer profiling. ● Spearheaded the creation of a comprehensive Root Cause Analysis (RCA) Dashboard covering 15 cities and 48 hubs. The dashboard provided critical insights, allowing for swift identification of problematic areas and faster resolution. ● Pioneered the development of a dynamic tracking system for the Customer Help Desk (CHD) Team, driving the Profiling percentage up from 65% to an elevated 73%, thereby enhancing team efficiency and customer satisfaction.

Associate Consultant

Tango Management Consulting•  January 2021 - June 2022

● Orchestrated end-to-end data gathering pipeline, encompassing data collection, cleansing, and integration across multiple sources, optimized data accuracy. ● Responsible for tracking and maintaining different Business Funnels on Power BI. ● Migrated Oracle BI Reports to Power BI. ● Used Oracle Data Integrator to extract, transform (logic implementation), and load the aggregated data to DataMart. ● Delivered end-to-end Power BI reports (Data Modeling, developing reports, publishing to services, and deploying on the app) ● Coordinated with the client directly and documentation of Business requirements and technical specifications. ● Led a team of 5 members for the Application Management System operations task to fix incidents and CR.

ISM, Dhanbad (Indian School of Mines)

Mining Machinery Engineering, B.Tech•  July 2016 - May 2020

CGPA - 8.18