Soma sekhar grandhi

senior analyst

capgemini•  March 2022 - Present

• Construct SQL queries to retrieve, update, insert, or delete data from relational databases • Use SQL to manipulate and transform data according to business requirements, such as aggregating data, joining tables, and filtering records. • Create SQL queries or views to support reporting and analytics needs. • Utilized Service Now to manage and track support requests, ensuring timely resolution and customer satisfaction. • Contributed to the documentation of support processes and procedures to improve operational efficiency and knowledge sharing. • Demonstrated proficiency in adhering to ITIL processes, including incident management, problem management, and change management.