Ярослав Д

QA Engineer & Data Analyst

Mr. Simon•  June 2019 - Present•  Tbilisi

Introduced a UX testing methodology with feedback forms, which detected and resolved 15% of interface issues that impacted user satisfaction. Reduced user drop-offs by 20% in the main flow by analyzing user interaction data from OpenReplay, and iterating on interface improvements. Proposed cross-flow engagement strategy that capitalized on two separate business funnels, which increased cross-channel usage and overall client retention. Validated key product hypotheses through audience segmentation and data analysis, leading to data-driven feature decisions. Built interactive dashboards to visualize user activity and funnel performance, enabling stakeholders to spot trends and prioritize roadmap features. Presented key findings and proposed solutions to the Executive team, illustrating critical metrics and user behaviors that shaped future development strategies.

QA Engineer

ScaleMeUp (formerly Intraweb Agency)•  March 2018 - Present•  Tbilisi

Reduced repeated defects by systematically analyzing recurring bugs, collaborating with developers, and enhancing bug reporting standards. Optimized test coverage for the mobile application by removing outdated and duplicate test cases, which reduced regression testing time from 8 to 6 hours. Implemented end-to-end test automation for a large-scale consumer-facing website and introduced API test automation for an internal company project. Led the introduction of test automation for the mobile app, preventing critical customer-facing defects and increasing team confidence in each release. Provided 1st and 2nd tier support to address user-reported bugs, collaborating with the development team for escalations and timely resolutions. Collaborated with product owners and stakeholders, using data-driven insights to shape backlog priorities and improve overall user experience. Supported the process of introducing new QA employees into the work process.

QA Engineer

abz.agency•  October 2016 - March 2018•  Donetsk

Oversaw end-to-end manual testing for diverse web projects, ensuring consistent quality across multiple domains. Logged and tracked defects using Jira and Redmine, collaborating closely with development teams to facilitate efficient bug resolution. Coordinated with a QA team of five engineers, conducting test case reviews, knowledge-sharing sessions, and retrospectives to optimize team performance. Evaluated requirements with product owners, contributing to sprint planning and effort estimations to enable timely and high-quality releases.