Gowtham Krishna

Customer Service Manager

Ladbrokes Coral•  February 2020 - Present

• Delivering consistently exceptional customer service, resolving complaints and issues when necessary. • Building organisational, communicational and relationship skills. • Contributing to a safe and enjoyable environment where colleagues and customers feel welcomed and engaged.

Software Engineer

Avocado Technologies Limited•  April 2017 - June 2017

Working independently, I was responsible for a range of tasks including: • Performing the end-to-end testing of one of their products, Action Tracker that automates monitoring and following up of the progress of tasks. • Organising meetings and conference calls with senior leadership to discuss about the test results. • Producing a detailed design documentation of the product, which was crucial for launching it into the market.

University of Warwick

Data Science, MS•  September 2018 - January 2020

During this period, I chose modules like Foundations of Data Analytics, Data Mining, NLP, Foundations of Computing, Game Theory, Agent-Based Systems, Social Informatics, Research methods and Dissertation Project. Finally, I achieved Master's degree with CGPA 6.0

Gandhi Institute of Technology and Managment

Computer Science & Engineering, B.Tech•  July 2014 - April 2018

I had got basic knowledge in all programming languages like C,C++,Java,Data Structures,Language Processing, AI,Cloud Computing,..etc and achieved Distinction in Computer Science degree with 8.1 CGPA.