Govind Gaud

Implementation Consultant

Zenoti•  May 2022 - Present•  Hyderabad

Acted as the primary point of contact for enterprise customers across the US and Canada, leading end-to-end implementation projects for Zenoti’s SaaS products. Provided technical and process guidance to customer teams, advising on best practices for system setup, configuration, and go-live. Successfully delivered 10+ major projects and 200+ clients with 100% on-time completion, reducing escalations by 20%. Oversaw and execute full project lifecycles, including requirement gathering, simulation, build, UAT, testing, cutover, go-live, hypercare, and project closure, ensuring smooth execution and high customer satisfaction. Led multiple parallel implementations, managing critical accounts and services across different markets, consistently achieving a 95% customer satisfaction rate. Created, maintained, and documented standardized implementation processes, including customer-specific configurations and tailored solutions. Proficiently communicated both technical and non-technical concepts to stakeholders across various levels through conference calls, emails ensuring clear understanding and alignment. Collaborated closely with internal teams to troubleshoot customer issues, drive process improvements, and contribute to the overall success of the implementation process. Conducted regular Fit-Gap analysis to align Zenoti’s solution with customer requirements, resulting in a 15% increase in system alignment and efficiency. Mentored interns and new team members by providing training and guidance on implementation procedures and customer interaction strategies. Demonstrated strong proficiency in Microsoft Excel, Word, and PowerPoint for managing project documentation, reporting, and client presentations.