Gonzalo Gjuka
@gonzalo_gjuka
App/Dev Support
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App Analyts
FKTECH•  May 2021 - Present
- Analysis and resolution of Level 2/3 incidents related to the NewPOS61 sales system.(C/Clipper) - Functional, technical and process documentation in Confluence - Resolve user requests, reports, queries about how to do a certain task or any changes massive in some data - Analyze and resolve incidents, check when an incident/problem is reported and be able to respond to Username - Use of Jira and Invgate for ticket management -JavaScript and XML - Survey of needs -SQL - Use of virtual machines to replicate and analyze errors in depth - Support through NetSupport software.
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