GrishmaKumari Patel

Full-stack developer

L squared Digital Signage•  May 2017 - June 2019•  North York

Was responsible for working alongside other developers and testers to build high-quality web products and also provide suggestions by performing code reviews. Coordinated with project managers to gain a deeper understanding of project scope and timelines to ensure projects are completed by the deadline and manage priorities to ensure projects meet deadlines. Provided mentorship to other team members. Designed and implemented a software-as-a-service platform. Performed application development and testing on multiple platforms including Windows, Linux, and macOS. Developed custom software solutions and integration based on customer requirements such as integration with Facebook, Cloud Power, Cisco, etc. Performed software testing, provided 24/7 support to clients, and developed plans for future software development. Paired with fellow engineers to brainstorm ideas and debug problems, reviewed code, performed development, debugging, optimization, and automation to support the implementation of products and applications. Experience in using Python libraries such as NumPy, SciPy, Matplotlib, and Pandas for report generation for real-time data and exported it to an Excel sheet. Expertise in Python web frameworks such as Django for large-scale applications.

Software Engineer

Pune, India•  December 2017 - April 2019

Was responsible for translating customer requirements into design specifications using BPMN, UML. Serviced, maintained databases using PostgreSQL and developed PostgreSQL-based APIs using Django. Designed and maintained databases using PostgreSQL and developed PostgreSQL-based APIs using React JS. Worked on JIRA tools for issue tracking, reporting versions, Epics, Sprints, etc. Used a test-driven development approach for developing the application and implemented unit tests. Created comprehensive dynamic BPMN diagrams using JavaScript. Automated regression analysis for determining bond returns using Python and developed stored procedures and functions on PostgreSQL. Worked on connecting continuous integration systems with GitHub version control repository and implemented dashboards using Tableau. Collaborated with team members to learn best practices in software design.

Customer Service Representative

TelePerformance•  August 2017 - April 2018•  Toronto

Provided inside customer service and sales expertise to all existing customers on inbound/outbound calls. Promoted offers, products, and services by consulting, gathering information, and evaluating customer needs. Completed the Credit Product Application documentation and set up the product for customers. Managed personal accounts, provided access to automated banking machines, and online banking services. Met and exceeded daily sales expectations. Followed up to customer inquiries by taking specific action in a timely manner. Problem-solved to help customers resolve issues on the first call. Entered data from customers into various software programs. Communicated effectively with upset customers to resolve their inquiries. Thrived as a team player in a fast-paced, high-energy, change-oriented environment. Participated in additional training courses when needed. Performs other related duties and assignments as required and as assigned by supervisor or manager. Identified customers who are comparison shopping and inquiring about contract terms assisting the customer with the correct price plan.