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Work Experience
Security Specialist Support
Reliance Globalcom•  October 2013 - May 2015
• Headed a team of 4 as a Single Point of Contact (SPOC) for a premium international client. Delegated and supervised all tasks - new site installs, change requests implementation, troubleshooting issues and site termination. • Diagnosed the issue from the data presented by the customer, analyzed logs, troubleshooting with remote session if necessary, and resolved issues within SLA with providing root cause analysis. • Collaborated with various internal and external teams - hardware maintenance, vendor support and ISP to accelerate resolution. • Awarded "Best Performer" in the second quarter of 2014 for my (SPOC) deliverables at Reliance Globalcom Limited.
Senior Systems Engineer
Infosys Limited•  September 2010 - September 2013
• Handled all levels of client calls having stringent and varied SLAs as a Juniper TAC Tier-2 escalation engineer. Meticulously worked on and resolved Priority 1 calls having rigid timelines for critical issues like network outages, high CPU, etc. • Interacted with customers around the globe on everyday basis to address their queries via email and phone calls. • Trained 2 Tier-1 engineers in their initial phase, audited their client cases, handled their escalations. Contributed in Knowledge Base articles. • Awarded "Remarkable Customer Experience" in the second quarter of 2012 acknowledging my performance & customer surveys at Infosys Limited.
Education
Southern Methodist University
Telecommunications and Network Engineering, MS•  January 2018 - Present
ACADEMIC PROJECTS: • Network Automation Using VirtualBox, GNS3VM and python scripts automated device configurations like interface settings, created VLANs, remote connections to devices via telnet and took backup of the switch running configuration and saved it in a file. Automated LAMP on CentOS and Ubuntu distributions. Created two VMs using vagrant - CentOS and Ubuntu, ran vagrant script to install LAMP on both the VMs. Created a bash script to check the flavor of the Linux distro. • Cloud Computing: Amazon Web Services (AWS) Created Virtual Private Cloud (VPC) with public and private subnets. Launched two instances (Linux and Windows) using Elastic Compute Cloud (EC2) service. Used Simple Storage Service (S3) to understand data recovery using version control storage bucket. • Software Defined Networking Implemented several custom Mininet topologies using python scripts with different functionalities such as DHCP & NAT, firewall, load balancer and Simple NFV. Worked with RYU & ONOS controller and OVS switch. • Ansible Deployed Ansible as server-client model to push changes on the VMs it managed via Ansible playbooks to perform tasks like install & update packages and start, stop & check service status. • Containers Deployed Docker and Linux containers on Ubuntu VM. Launched containers using custom images and deployed services on them. Also, studied snapshot feature and its use. • Kubernetes Deployed Kubernetes cluster as master and worker node on CentOS VMs. Deployed httpd and busy box pods, nginx deployment, worked with replica sets to test and high availability and auto-scaling features.
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