Gerson Lopez

Jazz extensions developer Intern

Continental•  November 2023 - Present•  Guadalajara, Jal

Developed interactive widgets for Doors Next Generation (DNG) on the Jazz platform, enhancing user experience and functionality. Created Python scripts to automate updates and maintain accurate information across Jazz tools, improving workflow efficiency. Currently learning Robot Framework to implement automated testing for internal tools, ensuring reliability and performance. Demonstrated adaptability and a commitment to continuous learning in a dynamic development environment.

Telephone Agent

AT&T•  February 2021 - July 2021•  Guadalajara, Jal

Assisted customers with inquiries regarding billing, technical issues, and product/service information. Demonstrated excellent communication skills to explain complex technical concepts in a clear and concise manner. Utilized CRM software to log customer interactions, ensuring accurate and efficient issue resolution. Handled customer complaints and disputes with a calm and empathetic approach, effectively de-escalating tense situations. Contributed to the team's success by achieving performance metrics and targets consistently.

General assistant

Ilahui•  August 2020 - January 2021•  Guadalajara, Jal

Performed various cleaning tasks, maintaining a neat and organized store environment at all times. Managed cash register operations, ensuring accurate transactions and providing excellent customer service. Assisted customers with product inquiries, making recommendations, and driving sales to meet monthly targets. Restocked merchandise and maintained inventory levels, optimizing product availability for customers. Collaborated with team members to set up promotional displays, attracting customers and increasing sales. Demonstrated a proactive attitude in handling customer inquiries and resolving issues to ensure customer satisfaction.