Fahd Chaudhry

IT Analyst

Canada Revenue Agency •  September 2017 - Present

-Resolve 100+ IT hardware and software issues on a weekly basis -Handle incident reports and requests from clients within tight deadlines -Actively assist clients to give on-spot solutions to concerns minimizing impact on workflow and time -Reduce equipment deployment time by 30% by keeping hundreds of inventory items updated on a bi-weekly basis

Software Developer

Canada Revenue Agency •  July 2016 - August 2017

-Developed Mainframe Macro Applications using Visual Basic to provide business IT solutions greatly speeding up tax assessments by multiple divisions -Slashed application development time by 200% by consulting with business analysts to clarify business and user requirements -Studied existing code to identify discrepancies, make improvements, test for accuracy and update user documentation to reflect changes -Voluntarily improved functionality and enhancements to existing code and tools to improve efficiency and design