Eric Lin

Front of House Manager

Paradise Gardens•  May 2018 - Present

Resolved 98% of customer complaints within 24 hours, boosting customer loyalty and satisfaction by 20% over a 12-month period. Ensured accurate management of customer orders, delivering prompt service with a high level of professionalism. Processed payments and transaction, addressing billing inquiries to create a seamless customer experience.

CEO & Founder

End Robotics LTD•  June 2020 - June 2024

Developed automated software to efficiently secure limited-edition sneakers. Generating consistent profits of £4,000 per month. Networked with over 13 industry professionals at key events, leveraging insights to drive a 10% increase in sneaker resale profits within. Delivered various custom SaaS solutions (inc. web scrapers and Discord bots) for clients, improving business operational efficiency by an average of 30%. Collaborated with a developer to create a sneaker consignment platform, resulting in over £50,000 in sales within the 6 months.

Customer Service Adviser

Atmosole GmbH•  March 2020 - December 2022•  Remote

Established and implemented a customer service policy that improved service quality, leading to a 15% increase in customer. Assisted customers by addressing inquiries professionally, while maintaining clear and effective communication. Addressed 500+ customer complaints, contributing to a 30% increase in customer retention and a 10% improvement in loyalty metrics.