Eric Clayton

Production Support Engineer

Express Scripts•  November 2022 - January 2024

• Expertly utilize Cigna/Express Scripts/myMatrixx in providing crucial support for workers compensation development team personnel; deliver successful timely resolution to ticket issues • With React and GitHub develop/maintain production support tools and work with cross-functional teams to troubleshoot/resolve production issues • Diligently record tasks/processes/procedures on Confluence pages to provide supportive data for future use • Skillfully implement Cypress Jenkins pipeline for use by Quality Analysis team in publishing test results for myMatrixx website stakeholders • Employ expertise in resolving Jira tickets; assign to appropriate personnel/teams • Design MS Excel materials, based on Splunk/SQL queries, for reporting user access/ddl executions, in adherence to organizational security policies

Worker

Phenomenom•  August 2018 - March 2019

Worked as a cashier to provide for customers’ needs • Maintained a clean and stocked store throughout my shift. • Created ice cream using liquid nitrogen • Worked as part of a team to provide expert quality service

University of Florida, Gainesville

Computer Science, BS•  July 2020 - April 2022

Graduated with a 3.7 GPA. Senior project was an app called Critter Collector which was a game for k-6 kids about animal taxonomy and and classification developed with unreal engine 4.