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Work Experience
Customer Success Analyst
Innovative Systems, Inc•  October 2021 - Present
Committed to driving customer satisfaction and success through data-driven insights and exceptional service
Software Engineer
Avant Technology•  January 2020 - September 2021
Responsible for maintaining the Intelex database through the tailoring, design, and/or administration of various [internal] applications.
Programming Technician
Avant Technology•  October 2019 - January 2020
Key Responsibilities: * Managing Intelex user accounts. * Providing user training and writing end-user documentation. * Tailoring existing applications to better suit the company's needs.
Application Development Technician
Avant Technology•  April 2018 - October 2019
Responsibilities * Design, development, implementation, and maintenance of web applications. * SQL (SSRS) reports. * Database design. * Project documentation. * Support Request Management (SysAid). * Help Desk Support * Product and packaging label design. * Zebra printer maintenance and repair. * Operational Control management on Intelex EHSQ.
Full-stack Developer
Toyoda Gosei Americas•  October 2017 - April 2018
Responsibilities: * Design, development, implementation, and maintenance of web applications. * SQL (SSRS) reports. * Database design. * Project documentation.
Information Technology Intern
Avant Technology•  June 2017 - September 2017
Responsibilities * Support the IT team in maintaining hardware, software, and other systems. * Support Request Management (SysAid). * Organizing and maintaining IT resources. * Inventory and maintenance control on Intelex. * Help desk support. * Database design. * Project documentation. * Product and packaging label design. * Zebra printer maintenance and repair.
Education
Instituto Tecnológico de Matamoros
Computer Science, BE•  August 2014 - December 2018
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