EMMANUEL AYALA CORTES

Senior Software Engineer

Avaya•  July 2019 - November 2024•  Mexico City, Mexico

- Management of maintenance projects and development of contact center custom solutions under SCRUM and traditional cascade methodologies. - Design of customized solution architectures for contact centers based on Avaya products. - Preparation of quotations and pre-sales support in the design part of the solutions for contact centers. - Research and design of customized solutions based on Avaya products for contact centers. - Development of business analytics and reporting solutions for contact centers based on Microstrategy, PowerBI and Avaya products and oriented to contact centers metrics and measurements for on-prem, private cloud and public cloud environments. (SpringBoot, SpringBatch, Java, Shell) - Analysis, design and development of ETL custom solutions based on Avaya Analytics and Avaya CMS to improve operation of contact centers based on technologies Docker and Kubernetes. (SpringBoot, SpringBatch, Java, Shell) - Assessment and negotiation of requirements considering IT and business areas in contact centers. - Attention to internal and external customers within the business of contact centers’ solutions. - Monitoring and control of the SCRUM Teams with Atlassian tools (Confluence and JIRA).

Product Manager

Instituto Politécnico Nacional•  March 2016 - June 2019•  Mexico City, Mexico

- To purpose the needed analysis to develop a unique environment database using methodologies that allow scalability, hardiness and response operation's time reduction. (Oracle SQL Developer) - Manage and optimize permanently the database configuration to consolidate the Institute's Information System. (Oracle 12c) - To purpose the needed changes to adapt databases in agree with the Institute needs maintaining the historical information. - To purpose and develop techniques to manage the historical information. - To purpose techniques to make business intelligence. - Maintaining information security policies. - Manage the business intelligence activities with object to reduce response times in algorithms and BI system. (Coldfusion, Java, PL/SQL) - Drive full life-cycle development for GRP system(Coldfusion, Java, PL/SQL)

Software Engineer

FUNCION PUBLICA•  August 2005 - February 2019•  Mexico City

- Develop HR systems and their updates for public service. - Reports and indicators about HR systems. - Maintain, monitoring and deploy applications in WEBLOGIC SERVER, Tomcat and Glassfish. -Up to date the public service professional staff DB. -Final user support. -Database modeling, management and programming with Oracle and Mysql. -Team Leadership -Gather requirements

Software Engineer

Getronics•  July 2015 - January 2019•  Mexico City, Mexico

- Portals and web application development, demo products and VAS (Linux, Perl, PHP, Mysql, Oracle) - Attention to customers and users. - Project management - Database modeling and implementation (Mysql Workbench, Oracle SQL Developer, Oracle SQL Plus) - Servers and services monitoring (Linux Red Hat, Apache) - Project and providers management (Spotify, Evernote, Tiaxa, etc.) - Platforms and services integration (Portal, Emoción, Spotify, Onix, DCO). - App and portal development for Android (Java y HTML5). - Oracle Portal interface development. - Linux Red Hat & Fedora servers administration. - Oracle 11gR2 DB administration.

Software Engineer

Ericsson•  March 2014 - June 2015•  Mexico City

- Portals and web application development, demo products and VAS (Linux, Perl, PHP, Mysql, Oracle) - Attention to customers and users. - Project management - Database modeling and implementation (Mysql Workbench, Oracle SQL Developer, Oracle SQL Plus) - Servers and services monitoring (Linux Red Hat, Apache) - Project and providers management (Spotify, Evernote, Tiaxa, etc.) - Platforms and services integration (Portal, Emoción, Spotify, Onix, DCO). - App and portal development for Android (Java y HTML5). - Oracle Portal interface development. - Linux Red Hat & Fedora servers administration. - Oracle 11gR2 DB administration.

Software Engineer

Aseguradora Interacciones•  August 2003 - July 2005•  Mexico City

-Stress and performance testing with open source and Xtreme Programming. -Analyze and documenting with UML. -Project planning. -Maintain, monitoring and deploy applications in WEBLOGIC SERVER - Development of Insurance System in J2EE with WEBLOGIC SERVER and ORACLE Database.

Instituto Politécnico Nacional

Computer Science & Engineering, BS•  August 1996 - July 2000•  GPA: 7.2

Computing Systems Engineering