Durga Prasad Bhandari

Marketing and Analyst

Uttar Pradesh Security Service•  December 2023 - Present

*Created comprehensive Excel reports to track and analyze deployment of over 500 security personnel across 50+ buildings, complexes, and companies using pivot tables, conditional formatting, and data validation. * Designed and implemented data-driven dashboards to track security personnel performance metrics, enabling efficient resource allocation and identifying areas for improvement through data analysis, resulting in a 10% increase in overall patrol efficiency. * Ensured accuracy and consistency in security personnel data through rigorous data validation techniques, resulting in a 15% improvement in data accuracy and more efficient workforce management.

Digital Assist

American Express•  June 2022 - October 2023

*Analyzed access issue trends using monitoring and quality assurance techniques, leading to a 20% reduction in recurring problems. * Demonstrated strong customer service skills, achieving a 95% resolution rate for login and password reset issues.

Account Change Specialist

Amazon•  September 2019 - June 2022

* Developed comprehensive knowledge of Amazon’s products, services, and account management processes. * Demonstrated adaptability and commitment by working in a 24/7 environment with rotational shifts