pradumna Dubey

product expert

uprising science pvt ltd•  May 2023 - August 2023

Assist product experts for retail and digital consultation. Customer conversations to identify needs and concerns. Product Expert Consultation for retail and digital consumers. Develop a deep understanding of customers. Analyze current customer journeys to define friction points and enable seamless and effortless experiences. Identify the areas of improvement in the existing consultation and business processes. Help monitor the status of ongoing projects at all times. Develop and manage a consumer journey roadmap and work with cross- functional teams to execute on the roadmap. Create modules for efficient product knowledge and consultation training for Product Experts.

customer support associate

Amazon•  June 2022 - December 2022

Understand and address customer issues appropriately Effective time management skills and ability to prioritize work time to ensure productivity and Business standards

customer support associate

Tech Mahindra •  October 2020 - December 2020

Understand customer queries in highly escalated situation provide appropriate solutions. Establish relationship and trust with customer by ensuring qualitative service Real time monitoring using tools & console to track associates to ensure maximum productivity.