shallote dsouza

Senior Analyst

Merkle•  June 2022 - Present•  Mumbai

- Managing enterprise deals and understanding client needs and developing consultative approach, in addition to previous responsibilities - Lead the execution of complex solutions, including Brand Migration for enterprise clients. - Implemented API integrations, developed digital website intercepts and setup session replay while working extensively on Dashboard creation, Closed loop feedback systems (Ticketing). Also, applied foundational JavaScript, CSS, and HTML for seamless implementation. - Effectively prioritize and manage multiple projects with minimal supervision, ensuring timely and error-free delivery. - Mentor and assign tasks to junior team members, coordinating workflows and ensuring efficient work allocation.

Senior Technology Consultant

Merkle•  March 2021 - June 2022•  Mumbai

- Lead the Implementation process as the primary point of contact from Merkle, overseeing project scoping, timelines, and deliverables. - Design and document functional & technical requirements, guiding clients through use cases and solutions on the Experience Management (XM) Platform (e.g., Customer Experience, Vaccine Status Manager, Course Evaluation). - Deliver complex technical implementations, both independently and in collaboration with cross-functional teams. - Analyze data using Stats iQ, Text iQ, and Crosstabs, while creating insightful Dashboards and Reports for data visualization. - Monitor and manage project progress, ensuring timely delivery and adapting to evolving product knowledge and technologies such as JavaScript and HTML. - Provide recommendations on best practices to optimize the efficiency and effectiveness of client solutions.

Associate Software Engineer

Accenture Solutions Pvt. Ltd.•  October 2018 - April 2019•  Thane

Received basic training in Database and Web Development, streamtraining in SAP – MMPO.