Andrew Donaldson
@drew_donaldson_1
Technical Manager & Developer with Network Administration Expertise
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Work Experience
Senior Software Engineer
Fortinet•  November 2022 - Present•  Concord, New Hampshire
Using Agile methodologies, I design, program, debug, and document network infrastructure integrations with our FortiNAC software. Primarily using Java, I have developed integrations with Arista, Mist/Juniper, Claroty, and Meraki Cloud vendors via their APIs. Additionally, I have integrated with numerous switch vendors using SNMP, RADIUS, and CLI Scraping. For the UI components of these integrations, I utilize Angular and JavaScript. Furthermore, I have developed product load testing methodologies tailored to a variety of network traffic scenarios.
Technical Support Manager
Fortinet•  November 2021 - November 2022•  Concord, New Hampshire
As the manager of the senior technical support escalation team, I tracked support and product issues to resolution. I served as the primary escalation point, ensuring timely resolution of escalated issues. I also led team meetings, created new processes, and enforced adherence. Additionally, I collaborated with QA/Development leaders to prioritize product issues.
Education
Vermont Technical College
Information Technology, BS•  August 2008 - May 2010•  GPA: 3.77
Associate of Science Degree in Information Technology Relevant Coursework: Java, Perl, Website Design, Object Oriented Programming, Software QA, System Administration, Computer Organization, Technical Communication
