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Technical Support
MG2•  August 2014 - Present
I am responsible for in-person and remote support for over three-hundred people. I closed over 2100 support tickets last year. With effective time management and issue elevation, this has resulted in virtually no backlogged issues week to week.
Education
North Seattle College
Application Development, BS•  June 2017 - June 2019
In addition to standard Algorithms and Data structures, this program focused on the skills needed to develop applications in a collaborative setting. There were a series of three practicums that focused on different tech stacks. The fist was a web stack using HTML, CSS, PHP, and MySQL. The second focus was on mobile applications where I got the opportunity to work with both Android and React Native frameworks. The final focus was on cloud infrastructure with Azure services and continuous integration using a combination TravisCi, GitHub, and Node.JS.
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